■仕事内容

・医師や手術室看護師にMako製品の使用方法についての説明を行い、手術中に臨床的/技術的なサポートを行いインプラントの適切な設置とその精度を保証します。
・術前のCTデータをもとに専用ソフトウェアを使用して医師が術前計画（インプラントのサイズや設置位置など）の立案をサポートします。
・マネージメント層や直属上司、薬事部、安全管理部、品質保証部、品質管理部等に詳細な症例内容、実施したサポート内容、製品やその他の改善事項をレポートします。
・担当病院のMako関連の装置や手術器械、インプラント、消耗品の在庫を管理・維持し、発注管理をしてフォーキャスト（販売予測）をセールスマネジャーに報告します。
・ショールームや学会、セミナー等でデモを行い潜在顧客に製品を見て触っていただき臨床的価値を実感していただきます。
・医師や手術室看護師、放射線技師、医療工学技師等の病院スタッフにMako関連製品の使用方法および滅菌方法を説明します。
・Makoの品質システムの要求事項に従い迅速で正確な苦情報告をします。
・顧客先に訪問して製品に関する問題を解決します。
・必要に応じて担当外の病院の症例をサポートします。

MAKO…ロボティックアーム手術支援システム

■休日：完全週休二日制, 土, 日, 祝日, 夏季休暇, 年末年始

【担当する業務】
・研究開発テーマのリーダーとしてのチームマネジメント
・研究開発計画の立案及びデータの取得
・製造販売承認申請の対応
・開発データに基づく、製造方法／品質試験方法の製造所へ技術移転

■休日：完全週休二日制, 土, 日, 祝日

・研究開発テーマのリーダーとしての自チームのマネジメント及び、別テーマのリーダーの支援
・研究開発計画の立案及びデータの取得
・製造販売承認申請の対応
・開発データに基づく、製造方法／品質試験方法の製造所へ技術移転

■休日：完全週休二日制, 土, 日, 祝日

■世界的に有名な大手医療機器メーカーでの営業活動。
常に最先端で画期的なプロダクトを戦略的にご提案し続け、マーケットリーダーとして市場の拡充拡販を行う。

※プロジェクト終了後、8割程度の方が大手医療機器メーカーへ転籍されております。
※大手医療機器メーカー様のプロジェクト多数ございます（日系／外資）
※勤務地の融通が利くのが特徴です。ご希望お聞かせ下さい。

■大手医療機器メーカーへ転籍できる可能性が高く、別ルートで将来的に大手メーカーへチャレンジしたい方にはおすすめ。
大手医療機器メーカーへ行けるチャンスがございます。

■内資系大手メーカー
■外資系大手メーカー
循環器、在宅、整形、脳神経外科、外科、糖尿病、心臓血管外科etc...

【CSOで働く魅力】
■新製品や大病院担当などのキャリア多数■
新製品の販促強化の為にCSOが利用されることも多いので、携われるチャンスが多いです。
又、欠員補充のエリアを担当する際はメーカーでは担当するまでに時間がかかるような大病院を担当できることもあります。
■キャリアアップの可能性
2～3年毎に新しいプロジェクトに配属されます。別のメーカーで別の製品を扱う為、おのずと多領域に詳しい営業にキャリアアップできます。将来的にどの領域でも働ける、教育できるようになる点は、キャリア構築の面で大きいです。又、メーカーに比べて人数が少ない為、マネジメント層へキャリアアップの可能性も開かれています。

■勤務地が選べます（エリア制）
CSOは勤務地に関して融通が効くの特徴です。最初のプロジェクトだけでなく、次のプロジェクトも受託しているプロジェクト内から希望のエリアで働くことができます。又、２～３年毎のプロジェクトで異動（配属先の変更）になりますのでその度に場所を変更できるのも特徴です。将来地元での勤務がしたい方や配偶者の転勤に合わせてご自身も異動をされたい方などに最適です。

■休日：完全週休二日制

■Primary Function of Position
The Professional Education Manager will report directly to the Customer Training Manager for their region. This training professional will collaborate cross-functionally with sales, marketing, and engineering to deliver high impact training for da Vinci® surgeons from a variety of surgical specialties. The Professional Education Manager will be actively involved in the continuous improvement and development of customer training programs.

■Roles and Responsibilities
•Lead one or more clinical verticals to develop surgeon led training programs for surgeons and staff
•Identify high volume users and opinion leaders who have the potential to host courses as a Teacher KOL
•Vet and onboard Teacher KOLs based on capacity, personality, and willingness to be coached
•Provide feedback to existing Teacher KOLs on delivery, presentation, and lab execution
•Participate in discussions with marketing counterparts on Teacher KOL selection, society partnership, forecasting and course planning
•Work with commercial counterparts to create strategy and drive adoption within assigned verticals
•Ensure that courses are utilized effectively in order to support training and sales strategies
•Create and revise course agendas and obtain regulatory approval
•Work with their next-level manager to use data in order to forecast appropriate course mixes within assigned clinical verticals
•Work with Customer Training Support and Customer Training Managers to coordinate events in labs nationwide in alignment with forecast
•Attend surgical society events to build relationships with Key Opinion Leaders, high-volume surgeons, and administrators
•Aid in development and evaluation of alternate training modalities as necessary
•Liaise with other medical device companies to provide enhanced support and material for Intuitive Surgeon-Led courses
•Conduct technology training programs for surgical teams, residents and fellows at designated training centers and remote centers as needed
•Work with Customer Training team in a creative, dependable, and flexible manner to improve existing training programs
•Create and run reports on Salesforce.com and Tableau to identify trends and opportunities within assigned clinical vertical
•Provide 4 or more Technical Trainings per quarter, if needed
•Provide occasional support of the da Vinci® System in a hospital operating room
•Develop competency in the following:
-da Vinci® System Technology
-da Vinci® System applications
-OR Efficiency
-Training Pathway process
-Training/coaching techniques/methodologies
-Clinical competency in assigned vertical

■休日：完全週休二日制, 土, 日, 祝日, GW, 夏季休暇, 年末年始

■Primary Function of Position
As a member of the Customer Training Team, this individual will be responsible for leading and supporting training center operations in our direct markets and developing training program strategies. The Manager Customer Training will also focus on developing the customer training team in the region, optimizing the utilization of our training centers in market, and supporting innovative technical and Surgeon-led training programs.

■Roles and Responsibilities:
•Collaborate with customer training leadership team, sales team, marketing, and other stakeholders throughout the organization to ensure training support is properly allocated to meet the needs of the business.
•Hire, develop, and train members of the customer training team to support the growing and evolving needs of the company; mentor experienced team members and develop future leaders.
•Effectively manage diverse communications cross-functionally, internally, and externally. Effectively capture and represent the voice of the function and ISI overall. Effectively distill complexity and provide clear and actionable direction and information.
•Collaborate with national IDN’s and surgical societies to develop education strategies that serve the market.
•Represent Customer Training as part of local leadership team.
•Establish new training centers as needed to support the Regions’ needs.
•Deliver quarterly training center business reviews.
•Leverage state of the art technologies to maximize training and educational platform, measuring training effectiveness and implementing enhancements as necessary.
•Ensure sustained performance and development of a highly skilled training team.
•Develop sustained competency within the Customer Trainers in the following areas:
-da Vinci System technology.
-da Vinci System applications.
-Training Pathway process.
-Training/coaching techniques/methodologies.
-Manage the Customer Training CIP goals that align with the business & commercial strategy for the region.
•Maintain competency and currency on technology training protocol, following the onboarding program guidelines, and annual competency check
•Manage & optimize Trainers’ weekly schedules in order to fit the specificities of the markets and the training programs available.
•Conduct surveys to gather data and measure program effectiveness.
•Propose solutions to improve actual processes.
•Analyze the CRM data to insure best utilization of the training resources.
•Work with Surgical societies in order to develop training program strategies.
•Collaborate with global training education peers to harmonize and improve processes.
•Collaborate with the Sales and Marketing teams to identify the specific needs of the areas and develop training strategy accordingly in alignment with the Customer Training Team.
•Support the development and execution of training programs for fellows, residents, and hospital staff at designated training centers and potentially at the hospitals or external labs.
•Support the development of training programs at designated training centers to further surgeons’ and OR staffs’ development of da Vinci system technology skills.
•Occasional support of the da Vinci® System in a hospital operating room.
•Travel up to 30%

■休日：完全週休二日制, 祝日, GW, 夏季休暇, 年末年始

同社の社員として採用後、医療機器メーカー、製薬メーカーに配属され営業活動（営業活動、新薬市場での販売強化、マーケティング）をプロジェクト単位でサポートして頂きます。
＊製品研修を受けた後、国内外メーカーでの営業担当業務に従事し情報提供活動を通じて派遣先製品の売り上げ拡大を図ります。
＊配属先メーカーへの転籍可能性あり

■休日：完全週休二日制, 年末年始

■Purpose of Function
・Establish Dräger brand as an expert of respiratory care in the acute care field. / 急性期医療において呼吸器ケアのエキスパートとしてドレーゲルブランドを確立する
・Improve the winning rate of business deals -Firmly understand and suggest the USP (Unique Selling Proposition) of Dräger's products and its clinical usefulness to solve the customer's pain points. / 商談の勝率向上 -顧客のペインポイントを解決するために、ドレーゲル社製品のUSPと臨床的有用性をしっかりと理解し、提案する

■Tasks and Responsibilities
As an Intensive Care(集中治療) or Neonatal Care(新生児治療) Specialist
IC or NCスペシャリストとして,
1. Lean and support to your team and related team in correctly describing the functions that are valuable/beneficial for our customers and users, based on the customer challenges and requirements, so that these requirements can be implemented in projects in a customer-oriented manner.
お客様の課題や要望をもとに、お客様やユーザーにとって価値ある/有益な機能を正しく表現し、その要望をお客様志向でプロジェクトに実装できるよう、自チーム、関連チームをリードする、或いはサポートする
2. In an agile, will be the primary contact person for all specific questions and properties of the product/solutions.
製品・ソリューションに関連する質問と特性に関する主要なコンタクトパーソンとして対応する。
3. Use the knowledge of clinical acute care to formulate, communicate, specify and translate features into customer benefits in a generally understandable, technically correct form. Take into account the applicable norms, standards and quality requirements of a product or service.
臨床急性期医療に関する知識を活かして、一般的に理解しやすく、技術的に正しい形で、機能を顧客の利益になるように伝達する。 製品やサービスに適用される規範、標準、品質要件を考慮する。
4. Establish a close connection to the customer, communicate on a regular basis with the members of the team as well as with Sales and Services team.
顧客と密接な関係を築き、チームメンバーや営業やサービスチームと定期的にコミュニケーションをとる
5. Plan and conduct product training for sales, services and customers.
営業担当者・サービス担当者、顧客に製品トレーニングを計画・実施する
6. Plan and implement explanations, demonstrations, installations and proposals of products
製品の説明、デモ、インストール、提案など計画・実施する
7. Lead and support company's product exhibition, including related products at conferences and other events
関連製品含む、当社製品の学会展示などを主導、或いはサポートする
8. Research market/conference information
市場/学会情報を調査する
9. Technical support for planning, construction, and operation of systems
部門システム(CIS)計画・構築や運営などの技術的支援を提供する
10. Other related works その他の関連業務
・ Channel development / 販路の開発
・ Portfolio strategy for PMA or Suuport / PMA戦略の立案、 或いはそのサポート
・ Budget achievement for PMA / PMAの予算達成
・ KOL management, Pre-sales activities / KOLマネージメントとローンチ活動
・ Trouble shooting and delivery issue etc. / 問題解決と納期調整 など
Visits to訪問先
• Hospitals (e.g., Intensive Care Units, Emergency Rooms, Operating Rooms, Neonatal Care Units) 医療施設（集中治療室、救急室、手術室、新生児室等）
• Partner companies, etc. パートナー会社など

■休日：完全週休二日制

臨床的な症例相談、インビザラインドクターとのコミュニケーション

Clinical Specialist

●Join a team that is changing millions of lives.
Transforming smiles. Transforming lives. Transforming an industry.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what’s possible.

 Ready to join us? 

●About this opportunity
Align Tech is looking for a motivated and experienced Clinician to provide clinical leadership to a group of technicians with occasional help from Senior Clinical Specialist levels. Should demonstrate the ability and maturity to achieve and maintain technician's respect.
The Clinical Specialist should provide assistance on clinical inquiries to Align employees and prescribing doctors that require specialized dental expertise.
Clinical Hotline participation and positive attitude should be seen on employees in this category and must start clinical communication with external customers.

 The Clinical Specialist must be able to identify difficult customer situations and shall be able to point to remedy in the Invisalign and/or CAD-CAM services products.
Individual performing at this level are expected to provide ideas and suggestions on how to improve clinical execution of cases.
Continue development of strong ability to work with production, quality and engineering team members is highly recommended.

●In this role, you will…
Solve problems and take immediate initiative to remedy clinical, quality, or other such issues with Invisalign and/or CAD-CAM services products.
Participate in special projects and/or training when requested, as well as proactive team and individual efforts to achieve department and company goals.
Propose ideas for procedures and processes to promote improved service and customer satisfaction, and overall department improvements Invisalign and/or CAD-CAM services products.
Ongoing training of the production technicians.
Identify and propose remedial solution for training or skill deficiencies.
Perform quality sampling.
Make sound clinical decisions.
Communicate issues clearly to Clinical specialist and Customer Support Representatives.
Be proficient in transacting regularly and accurately within Software applicable to the Treat and/or iTero/OrthoCAD and Align process. Propose ideas to promote improved service and customer satisfaction, and overall department improvements.
Provide clinical leadership to group of technicians and Team Leaders.
Demonstrate good attitude and skills at attending the Invisalign Clinic.
Demonstrate interest in rotating in Clinical Hotline and help making outbound calls upon request.
Work closely with Team Leaders and QA to help solve any clinical doubts that the technicians have.

Additional responsibilities:
Ensure the effective fulfilment of objectives and deadlines assigned to the group.
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.
Participate in proactive team efforts to achieve departmental and company goals.
Perform other duties as assigned
 
SUPERVISORY RESPONSIBILITIES
This position has indirect supervision over team leads and technicians as it relates to clinical matters.

■休日：完全週休二日制, 土, 日, 祝日, 夏季休暇, 年末年始

①遺伝子解析関連の受託開発業務　
　・（主に製薬企業からの）治験案件について試験内容の検討/開発
　・先方への提案資料の作成
　・バリデーション試験の実施
　・試験関連書類の作成
　・学術論文や関連規程のリサーチ

　※治験内容の検討には多様な解析手法を用います（NGS/デジタルPCR/発現解析/各種PCR法など）

　②試薬・アッセイの開発業務
　・（主にアカデミア共同で）試薬・アッセイの開発/検証
　・製品化を目的とするデータの取得

■休日：完全週休二日制