営業アシスタント・カスタマーサービス - カスタマーサービス

Position Overview：
The call center (internally referred to as the “contact center”) is a primary channel for Dr.Ci:Labo, managing approximately 150 operators and partnering with multiple vendors. The role involves achieving sales growth in Dr.Ci:Labo’s call business through product sales counseling and handling various inquiries. As the person responsible for this role, you will plan in collaboration with relevant departments, execute plans with vendors, and manage people to achieve sales targets. This position ultimately influences over 150 people, making it a meaningful position for developing future executive leadership.

Roles and Responsibilities：
Contact Center Management
- Achieve sales targets
- Identify and solve challenges to make the contact center “Best in class” through planning and execution
- Lead business growth through sharing and discussing plans and challenges with the leadership team and cross-functional teams
- Vendor management and establishment and operation of governance
- Manage the P&L of the contact center and vendors
- Operate the center in compliance with standards and oversee various necessary reporting obligations
- Develop eight subordinates

■休日：完全週休二日制, 土, 日, 祝日, 年末年始

Related Experience：
- Vendor management experience (required)
- Experience in BtoC business (or experience in BtoB business with a general customer approach)
- Experience as a people manager (required) → Minimum of 3 years, preferably with a reporting line of approximately 5 or more people at a time
- University degree or higher (required)
- Experience in call center management or collaboration with call centers
- Experience in sales planning

Required Knowledge/Skills：
- Skills in business analysis and story development
- Team management skills
- Project management skills (experience to support these skills is mandatory)
- Broad business knowledge (marketing, finance, sales, supply chain, etc.)
- Native-level Japanese
- Business-level English conversation, reading, and writing skills

Desired Leadership/Mindset：
- Leadership with accountability and the ability to instill accountability in the entire team. In Dr.Ci:Labo’s fast-paced business cycle, we seek individuals who can proactively identify daily challenges, acquire necessary resources, and actively solve them. Additionally, since the position ultimately influences over 150 people, strong communication skills to disseminate messages and instructions throughout the organization and governance-building capabilities are required.
- Strategic thinking
- Cross-functional collaboration skills
- Project management
- Analytical and insight-building skills
- Stakeholder management
- Ability to drive the team toward business goals

■職種未経験者：不可