営業 - IT営業
営業 - カスタマーサクセス

【職務概要】
Statistaは、2007年にハンブルクで設立されたビジネスデータプラットフォームベンダーであり、信頼性が高く使いやすいデータとさまざまなデータ分析製品やサービスを提供することで、世界中の人々が事実に基づいた意思決定を行えるように支援しています。

Statista JapanにおけるClient Success Managerは、日本国内の顧客におけるプラットフォーム使用率の向上や、顧客により良い活用法を提案いただくポジションです。

顧客としてはエンタープライズ企業が多く、それ故に単純なフォローアップにとどまらず、顧客のビジネスニーズを掴みながらプラットフォーム活用を促す事や、ワークショップの企画を通して顧客のデータリテラシー向上に努める事なども含まれます。

加えて日本法人は未だ少数精鋭の組織になりますので、仕組みづくりや他部門の巻き込み、および組織づくりなど、より多くのMissionをお渡しできる事を期待しております。

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【What you do】
・You will be managing our client portfolio within the Japan region together with the Sales Managers
・You will be responsible for nurturing client relationship throughout their subscription lifecycle through consistent delivery of outstanding client experience across the journey from onboarding, proactive engagement to resolving inquiry and demonstrate ongoing value of their subscription
・As a trusted partner, you are expected to develop a deep understanding of the clients’ business goals, continuously identify opportunities to add value to their decision-making process by mapping their data needs to Statista’s solutions
・You are the voice of our clients. By listening intently to your clients, you will gather client’s feedback to work closely with cross functional teams on collaboration or engagement activities towards client satisfaction and retention
・You will maintain records of client activity and account status, including regular reporting on client portfolio
・You are expected to support on ad-hoc marketing activities and client requests/issues

■休日：完全週休二日制, 土, 日, 祝日, GW, 夏季休暇, 年末年始

【Who you are】
・Completed university degree
・Exceptional verbal and written communication skills in Japanese (advanced level) and English (intermediate level)
・Client centric and eager to build strong, meaningful partnership with clients
・3-5 years+ experience in client-facing role (e.g. Account Management, Client Success, Client Service, Customer Relations, Consultants) will be an advantage.
・Experience as a market researcher or analyst is a definite plus.
・Genuine passion to understand clients’ business and strong intellectual curiosity for market or industry trends and development
・Detailed oriented and well organized in your workflows - ability to multitask, prioritize, and manage time efficiently for the client portfolio you’re responsible for
・Self-motivated and a proactive team player
・Desire to be part of a rapidly expanding business

■職種未経験者：不可