技術系（機械設計・製造技術） - アプリケーションエンジニア
技術系（機械設計・製造技術） - セールスエンジニア
メディカル・バイオ - テクニカルサポート・アプリケーションスペシャリスト

【職務概要】
自社開発した栽培管理システム"Xarvio Field Manager"の国内展開事業において、顧客体験の向上に関連する業務（要望抽出、顧客データ分析、アプローチ手法考案など）をご担当頂きます。

【Objectives of the Position】
• Enable an effective and efficient customer acquisition as well as excellent customer experience to reach a high level of customer satisfaction with digital tools
• Disseminate customer insights across the organization and drive the development and implementation of and effective and efficient customer interaction approach as well as to trigger required adjustments/advancements of digital tools
• Cross-functional collaboration internally as well as with external partners and service providers to ensure highest level of customer success
• Establish new tools/approaches/channels to facilitate a more effective and efficient customer interaction and acquisition

【Main Tasks】
■Customer Support
• Support onboarding and utilization of customers for digital tools via phone and video-conference communication
• High availability to answer on-demand requests from customers to ensure a high level of satisfaction with digital tools
• Cross-functional collaboration with xarvio team and other functions to solve technical problems with digital tools based on customer feedback
• Development of efficient and effective ways for a more advanced, automatic/self-service customer supports (e.g. manuals, Q&As, newsletters, grower communities, digital solutions to answer customer requests, etc.)
• Contribute to the development of communication material by providing required information
• Management of and collaboration with external partners and service providers (e.g. external call center support)

■Customer Intelligence
• Responsible for the acquisition and analysis of customer data to identify different target segments and develop target segment specific communication material and approach
• Effective communication with customers to better understand their needs and interests, usage of digital tools and resulting benefits
• Initiate adjustments of digital tools based on customer intelligence to better serve customer needs
• Share customer insights within the organization

■Customer Acquisition
• Responsible for the acquisition of new customers via BASF website, webinars, in- and outbound calls and other tools/channels
• Contribution to the development and implementation of incentive programs (via vouchers) to facilitate customer acquisition

■Sales Team Support
• Provide trainings to the sales team about digital tool functionalities, farmer benefits of the digital tools, target segments and effective communication approaches
• Support sales team activities targeting the acquisition of new customers (e.g. customer events, visits of key farms, other promotion activities, etc.)
• Provide meaningful insights from customer intelligence to the sales team to support a more effective customer acquisition approach
• Support enablement of sales teams of partners for the acquisition of customers for digital tools

■休日：完全週休二日制

【Skill requirements】
・Working Experience: Working for 5 years in customer success/service preferably in digital business
・Technical & Professional Knowledge: Profound professional experience in customer success/service, marketing/sales experience is beneficial, knowledge about digital tools, knowledge about customer communication and acquisition, excellent communication and interpersonal skills, strong analytical and project management skills
・Education: BA or Equivalent degree
・Language: Professional level in both Japanese and English

【求めるマインド/能力】
・論理的思考力
・社内外を巻き込み動かす力
・円滑なコミュニケーション能力

■職種未経験者：不可